When you are in the real estate industry, you would work 24 hours a day if you could to maximize your profits but obviously this is not possible. When you are off the clock or tied up with another job, you are not able to answer calls from potential clients seeking your services.

If no one is available to take messages and respond to inquiries on your behalf regarding the purchase or sale of a home or business, another company or agent may be hired instead of you. As a result, you may want to consider hiring a call centre’s services. Below are reasons why hiring a call centre in the real estate industry is beneficial and ways that their services would benefit you.

1. Based on your instructions

When hiring a call centre you want to make sure they can provide the support that you need. The good news is most companies will operate based on instructions specified by you. For example, if you only want to be given messages between certain hours of the day, call centre agents will comply with this instruction.

If you give call centre agents authority to schedule appointments with clients or open houses on your behalf, they can do this as well. Call centre agents can also answer frequently asked questions allowing you to avoid some repetitiveness and focus on more important matters.

2. Around-the-clock support

As a real estate agent, you are busy meeting with clients, showing houses, and making telephone calls. As a result, you cannot take every single telephone call you receive every day. By hiring a call centre, an agent will answer every call made to you, take a message, and send it to you as soon as possible via the method specified by you such as text or email.

Potential clients will never get your voicemail which is an important feature of hiring a call centre as most people choose not to leave messages on a machine and may even contact a different agent if you are perceived to be unreachable.

3. Able to handle call volumes

No one likes being put on hold and as stated some people refuse to leave messages on answering machines. Both of these instances could lead to potential clients seeking the services of another real estate agent to assist them with the purchase or sale of a home or business. As a result, the services of a call centre should be considered to guarantee that every call to you is answered even if you are busy or completely unavailable.

These call centres are skilled and experienced in handling large call volumes and handling different client’s inquiries simultaneously, meaning no one trying to contact you will ever be put on hold which often gives the perception of being unimportant.

4. Property management

Some real estate agents or the companies that they work for can also be involved with rental properties and management. Therefore, it may be their responsibility to address any issues that tenants may have such as leaks, noise complaints, or issues with appliances. Emergencies do not just occur in regular business hours and they cannot wait.

If instructed, call centre agents are able to receive calls from these tenants and call appropriate parties to assist tenants whether it be police, a plumber, or a repairman. Situations that arise as part of your duties in property management can be handled effectively by call centre agents without waking you if you are sleeping or bothering you if you are busy with other things or on holidays.